📞 Central City Help Lines
DC 311 / Citywide Services
Phone: Dial 311 (within DC) or (202) 737-4404 (outside DC)
Online Portal: https://311.dc.gov/
Description: One-stop center for DC government services, service requests, and referrals.
211 “Answers, Please!” Community Services
Phone: (202) 463-6211
Online Info & Search: DC 211 directory via CFSA’s service finder
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Website: https://211warmline.dc.gov
Description: Free referral service connecting residents to food, housing, healthcare, mental health, employment, and utility assistance.
🏠 Housing, Shelter & Rental Support
DC Department of Human Services (DHS)
Address: 64 New York Avenue NE, 6th Floor, Washington, DC 20002
Phone: (202) 671-4200
Website: https://dhs.dc.gov/
Emergency Rental Assistance Program (ERAP)
Website: https://erap.dhs.dc.gov/
Homeless Services Hotline: (202) 399-7093 or 311
Email: erap.program@dc.gov
Family Intake Location:
Virginia Williams Family Resource Center
64 New York Avenue NE, Washington, DC 20002
(Open Monday–Thursday)
Office of the Tenant Advocate
Phone: (202) 719-6560
Website: https://ota.dc.gov/
Description: Tenant rights support, eviction guidance, and housing counseling.
DC Department of Housing and Community Development (DHCD)
Address: 1909 Martin Luther King Jr. Avenue SE, Washington, DC 20020
Phone: (202) 442-7200
Email: info@dhcd.dc.gov
Website: https://dhcd.dc.gov/
🍎 Food & Basic Needs Assistance
Capital Area Food Bank
Address: 4900 Puerto Rico Avenue NE, Washington, DC 20017
Phone: (202) 644-9800
Food Assistance Hotline: (202) 644-9807
Fax: (202) 529-1767
Website: https://www.capitalareafoodbank.org/
👨👩👧 Family & Child Support
DC Child Care Subsidy Program (OSSE)
Address: 1050 First Street NE, Washington, DC 20002
Phone: (202) 727-6436
Fax: (202) 741-5403
Email: childcare.subsidy@dc.gov
Website: https://osse.dc.gov/subsidy
⚕️ Health, Aging & Disability Services
DC Department of Aging & Community Living (DACL)
Address: 500 K Street NE, Washington, DC 20002
Phone: (202) 724-5626
Fax: (202) 724-2008
Email: dacl@dc.gov
Website: https://dacl.dc.gov/
Office of Disability Rights (ODR)
Address: 441 4th Street NW, Suite 729, Washington, DC 20001
Phone: (202) 724-5055
Email: odr@dc.gov
Website: https://odr.dc.gov/
Disability Rights DC (University Legal Services)
Address: 220 I Street NE, Suite 130, Washington, DC 20002
Phone: (202) 547-0198
TTY: (202) 547-2657
Email: drdcintake@uls-dc.org
Website: https://www.uls-dc.org
Services: Advocacy, housing counseling, assistive technology support.
🧑⚖️ Legal Aid & Advocacy
Legal Aid Society of the District of Columbia
Northwest Office:
1331 H Street NW, Suite 350, Washington, DC 20005
Southeast Office:
2041 Martin Luther King Jr. Avenue SE, Suite 201, Washington, DC 20020
Phone: (202) 628-1161
Email: outreach@legalaiddc.org
Website: https://www.legalaiddc.org/
📚 Library & Community Support
DC Public Library System
Website: https://www.dclibrary.org/
Legal Support Services: Free legal assistance partnerships for seniors and residents
Appointments: Call 202-434-2120
🪙 Financial Help & Economic Support
DC Office of Financial Empowerment & Education
Access: Call 311 for direct referral
Website: https://dc.gov
Services: Financial coaching, budgeting assistance, consumer protection guidance.
